Matts Rehnstrom – Shaper of Business Excellence
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Do You Know Who’s Interested in What You are Doing? (BV32)

In this video, I’m going to explain how you can find out who’s interested in what you’re doing in your business. Hi there. Matts Rehnstrom here, Shaper of Business Excellence. In this video, I’m going to talk about the stakeholder analysis that we need to do in the business. So in the previous videos, we’ve […]

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Do You Know Your Patterns of Behavior (BV31)

In this video, I’m going to talk about the patterns of behavior that you have in your business. Hi there. Matts Rehnstrom here. Shaper of Business Excellence. Welcome back to this video series where I go through the business excellence components and the relationship between them and that is important for you because when you […]

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The Efficient, Productive and Fulfilling Organization(BV30)

In this video, I will talk about the efficient, the productive, and the fulfilling organization and why you need to move into that type of organization. Hi there. Matts Rehnstrom here. Shaper of Business Excellence. Welcome back to the series where I go through a lot of these components or actually all of these components […]

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The Insecure Organization (BV29)

In this video, I will talk about the insecure organization and why you need to get out of the chaos and to improve your business. Hi there. Matts Rehnstrom here, Shaper of Business Excellence. I’m continuing this mini-series of explaining the clarity matrix and it’s all connected to all of these, I should say, all […]

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The Manageable Situation (BV28)

In this video, I will talk about the manageable organization and why you need to get out of the chaos that you might have in your organization today. Hi there. Matts Rehnstrom here, Shaper of Business Excellence. In this video, I will continue to talk about the clarity matrix that I introduced in the last […]

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The Manipulative Organization (BV27)

In this video, I will talk about the manipulative organization and why you need to get out of the chaos. Hi there. Matts Rehnstrom here. Shaper of Business Excellence. Thanks for all the emails and comments on my previous videos from this series. One of the questions, actually I think it was a couple of […]

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Three Ways to Get Your Goals in Order and How to Measure Them (BV26)

In this video, I’m going to talk about three ways to get your goals in order and how to measure them. Hi there. Matts Rehnstrom here, Shaper of Business Excellence. Welcome to another video where I will describe this poster for business excellence components and their relationship between them. In this video, I will take […]

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What Factors Are Critical To Your Success (BV25)

Hi there. Matts Rhenstrom here, Shaper of Business Excellence. I’m standing here in front of my poster, the Business Excellence Component, Relationship Chart, showing all the components that we need to work with in order to succeed in our improvement work, building a better business. In this video I’m going to talk about the critical […]

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How to Make Sure That You Are On Your Way to Fulfill Your Vision (BV24)

In this video, I will talk about how you can make sure that you’re on your way to fulfill your vision. Hi there. Matts Rehnstrom here, Shaper of Business Excellence. This is another video where I talk about the business excellence components and the relationship between those components. And when you understand them all and […]

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Like a Shining Beacon in the Night (BV23)

About 50% to 70% of business improvement efforts fail according to many studies, yet I’ve discovered on an approach that is delivering a 70% success rate on my improvement work. In this video, I’ll share one piece of the puzzle that has helped make this success possible. Hi there, Matts Rehnstrom here, Shaper of Business […]

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What is the Idea Behind Your Business? (BV22)

About 50% to 70%  of business improvement efforts fail according to many studies, yet I’ve discovered on an approach that is delivering a 70% success rate on my improvement work. In this video, I’ll share another piece of the puzzle that has helped make this success possible. Hi there, Matts Rehnstrom here, Shaper of Business […]

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Do You Know What the Owners Want Out of the Business? (BV21)

About 50 to 70% of business improvement efforts fail according to many studies, yet I’ve discovered an approach that is delivering a 70% success rate on my improvement work. In this video, I’ll share one piece of the puzzle that has helped make this success possible. Hi there, Matts Rehnstrom here, Shaper of Business Excellence. […]

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The 7 Basic Success Elements (BV 20a)

About 50% to 70 p% of business improvement efforts fail according to many studies, yet I’ve discovered under approach that is delivering a 70% success rate on my improvement work. In this video, I’ll share one piece of the puzzle that has helped make this success possible. Hi there, Matts Rehnstrom here, Shaper of Business […]

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How to Get All the Pieces of the Business Improvement Puzzle 1(BV 18a)

About 50 to 70% of business improvement efforts fail according to many studies, yet I’ve discovered an approach that is delivering a 70% success rate for my improvement work. In this video, I’ll share one piece of the puzzle that has helped make this success possible. Hi there, Matts Rehnstrom here, Shaper of Business Excellence. […]

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Show me the Money – Providing the Gains of Your Improvements (BV17)

Hi there, Matts Rehnstrom here, Shaper of Business Excellence. In this video, I’d like to talk to you about “Show me the money.” As you see, I’m standing here in my studio. I’m recording a couple of training videos, and I explained that in an earlier video as well. Moreover, yeah, I’m still here. I’m […]

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The #1 Prescription for the Silo Syndrome (BV16)

Hi there, Matts Rehnstrom here. Shaper of Business Excellence. In this video, I’m going to give you the number one prescription for the Silo Syndrome. As you know, all the advice I give you is based on my 25 years of experience helping different organizations to improve. The main thing that I see as an […]

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How to avoid the One-Hit Wonder in Your Improvement Work (BV15)

Hi there, Matts Rehnstrom here, Shaper of Business Excellence. In this video, I’d like to talk to you about how you could avoid the One-Hit Wonders in your improvement work. I’m standing here by my studio. I have been recording new exciting training programs that will be out in a couple of weeks and I […]

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3 Benefits of Using ONE Improvement Model (Not 17!) BV14

Hi there, Matts Rehnstrom here, Shaper of Business Excellence. In this video I’m going to talk about three benefits of having one improvement model. In an earlier video I described the confusion you can have within your organization by not having an improvement model and also the confusion that you can have by having several […]

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What Does Cow Paving Have to do With Improvement Work? (BV13)

Matts Rehnstrom here, Shaper of Business Excellence. In this video, I’m going to talk about what paving cow paths has to do with improvement work. In Sweden, we have a saying: that you’re paving your cow paths and I will explain what that is just in a minute. Issues with Siloed Improvement Work But first, […]

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The #1 Way to Fail in Improvement (BV12)

Hi there, Matts Rehnstrom here, Shaper of Business Excellence. In this video, I’m going to talk about one sure way how you could fail in your improvement work. One way to fail in your improvement work is to have no improvement model at all. Another way to fail is to have several improvement models. You […]

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How to Prevent Your Implementation to Be Postponed (BV11)

Hi there, Matts Rehnstrom here, Shaper of Business Excellence. In this video I’m going to talk about how you can prevent the implementation of the improved business from being postponed and postponed and postponed. Fear of Going Live A common problem that I encounter with the organizations I work with is that some people in […]

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How to Prevent Your Business from Diminishing the Improvements (BV10)

Hi there, Matt Rehnstrom here, Shaper of Business Excellence. In this video I’m going to describe how you can prevent the business from diminishing their own improvements. When Self Doubt Creeps In I see a recurring problem and that is that when I work with businesses  initially, they’re very enthusiastic. They’re have very good ideas […]

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The 3 Most Vital Things That Get Your Designed Processes to Come to Life (BV9)

Hi there, Matt Rehnstrom here, Shaper of Business Excellence. In this video I’m going to talk about a couple of very important things that you can do to ensure that your newly designed processes will spring into life the way that everyone dreamt about when you designed the process. And I think that you have […]

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Step Back and Learn Something New (BV8)

In this video I’m going to talk about the importance of actually understanding that you don’t know it all. You might have seen the cartoon with the guy who comes with a wheelbarrow and he own that wheelbarrow, it has a squared wheel.  And he’s working very, very hard to move bricks or stones or […]

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Dare to ask Critical Questions (BV7)

To get a good understanding of what is going on in the business we need to be able to ask questions – a lot of questions. But sometimes those questions that we need to ask are too sensitive to ask. And maybe we need to ask those sensitive question to a high level manager. This […]

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The 3 Main Things That Make Your Business Improvement Succeed (BV6)

In this video I’m going to talk about the three main things that will help you to succeed with your business improvement. I talk to a lot of businesses. I visit them, I help them and one of the things that I see in common is that they work very hard improving their business, but […]

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The Need for Speed

About speed, I mentioned it before, but now working with a couple of clients and we discuss the need for speed. The need for speed is vital because the improvements that you make in your business, you want those to be fast. You come up with them in a fast pace and you then implement […]

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Do You Have Zjlobas in Your Organization?

We’re about to prepare for the yearly celebration of spring and the end of our winter. And we do that by making bon fires all around Sweden. So that’s what we’re preparing here and that reminds me of actually a tragic and that was the tragic of the fire in Kemerova in Russia. You might […]

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The Two Categories of a Business Analyst

Hi there, Matts Rehnstrom here, Shaper of Business Excellence. I’m sitting here in the wonderful, as we call it, winter-spring. A lot of snow, but also a lot of sunshine. Anyway, I was about to talk today about the Business Analysts, and where they come from, and I divide it into two categories. One is […]

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The 3 main groups of gain from improving your business

Hi, there. Matts Rehnstrom here, Shaper of Business Excellence. In this video, I’m going to talk about what we gain by doing improvement work. I divide the things, the result that we have, what we gain by improving our business, into three categories, and these are vital for you if you work as a business […]

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Lead by Vision

“Daddy, daddy!” the boy runs into the kitchen towards his father. “Yes John, what is it?” his daddy replied. The boy continued, “I heard from mommy that we are maybe going to Rhodes”. “Yes, that it true” his daddy said. “Weheee! Tell me about Rhodes daddy, tell me, tell me! How does it look like […]

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Lead by strategies

In the last Business Excellence Article (read it here) I wrote about the importance of leading your process or project by a vision. Without a vision you have no control of where people believe that you all together are heading. If you want, which you as a smart leader want, to keep the team together […]

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What is your #1 skillset?

Dark clouds form on horizon. They come closer in a speed usually not seen. This something that is not normal. People start to panicking and look around where to run and hide. The priest stands by the altar and look up into the sky that quickly fills with the clouds of bad omen. Thunder roles […]

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Lead by Purpose

“WHY ARE YOU HERE?” the voice said in a thunder like tone, dragging out on every syllable to create that powerful question. The boy stood in front of the stone statue and was terrified. He suddenly felt so much smaller than he was. Then the question started to sink in as he recalled that he […]

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Walk the Talk!

I bet you heard that children do not do as you tell them, they do as you do. Some of you might have children of your own and know exactly what I mean. And even when we know, it is sometime hard to remember from time to time. Guess what, the same applies in your business. […]

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Keep up the Pace!

It seems like the world is spinning faster every year. The demands on our business are increasing by the day. The challenges come quicker. We need to change with it, and we better do it fast. You cannot afford to sit around and wait to adapt. The only way is onward and upward. I understand […]

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Managing Your Business

You are a leader in your organization, leading one or several processes. When you look at the work done in operational processes, what do you see? Can you differ the work done? Matter of fact there are three kinds of work done in your process(es). The first work done is the work that directly creates […]

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Control of a process is larger than one operational system

In this article I will focus more on the operational systems that you have in your business. If you followed my earlier articles you see that the process that satisfy you customer is longer than just your organizational unit.  Then, when it comes to operational systems we will see that many organizations view of the process […]

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Controlling Your Process

To control a process is to control much more that you might think. If you are responsible for a whole process, you need to understand if that process involves more than one organization. As many processes do, you also need to have control of the process in those other organizational units, even if you are […]

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The Importance of Following a Business Process

In the last article I talked about the importance of managing the processes and projects. I want to elaborate a little on this. An old leadership saying is that “what you cannot see and measure – you cannot control”, meaning that you have no control over the things that you do not see how the […]

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Project and processes are best friends!

To have a best friend is good. And did you know that your projects are best friend with some of your processes? In an earlier article I mention the fact that projects and processes are best friends (read it hear). In this article I intend to elaborate on that subject. If we imaging that we […]

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The Similarities between Processes and Projects

In an earlier article I talked about the three different types of work (read it here), processes, projects and general tasks. The two main ones that you absolutely need to focus on are project and processes. If you do not take care of them and specify the projects and design the processes, you will end […]

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There are only three different types of work in your business

Have you ever thought about why the business world is so chaotic where people seem to have all too much to do, and never catch up with the requirement? Are you one of those that always are working with putting out fires around you? And I am not meaning that you are a firefighter per […]

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You need the time to reflect!

Welcome back to the Business Excellence Article series. The summer here in Sweden has been wonderful for all of us enjoying sunny and warm weather. The summer is also a good time to reflect on things. It is good to be able to relax from the day-to-day race where you might not have the time […]

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To Focus on Everything is to Focus on Nothing!

In this week’s Business Excellence article I will continue on the previous number where I wrote about situations where people focus on too many things and also do not seem to be able to organize all that they have to do. I mentioned that it is only two major types of work that we have; […]

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Your Tasks are Divided Into Two Types of Work!

I assume that you know people in your organization who are involved in everything and nothing. They run around from meeting to meeting and they receive all mail that is addressed to more than one person. How do you find their effectiveness? I bet that you find most of them are not focusing on what […]

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Leaders Who Are Psychopaths Do Not Create a Good Organization!

Welcome to this Business Excellence Article, where I am going to tell you about a news report that made me angry and consequently made me more confident about my mission. I read an article and saw a video on CNNs app. The article was about a management consultant who had been part of the British […]

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Is effectiveness implemented at the price of bad service?

Welcome to yet another Business Excellence Article. I have been travelling a lot over the past couple of weeks and as I have an interest in studying how service is given and how people work together. I have had plenty of time for that with different airlines. One  aspect is also how effectively the service […]

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When Looking at Your Business, Do Not Have a Blindfold On!

Welcome to this issue of the Business Excellence Newsletter. Today I’m going to describe an experience from a customer project. This customer project took place within a municipality in Sweden. The municipalities in Sweden have a large range of responsibilities when it comes to giving service to citizens. They have the responsibility for roads and […]

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Do not talk about yourself in a way that you do not wish to be true!

When I train kids and youngsters in Ju Jutsu I, from time to time, hear the expressions “I cannot do that”,  “I am no good at that”, “That is impossible”, “I can never learn that”, and other similar things. The other day when I was in the dojo, I had to stop the whole group […]

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Someone knew about the problem!

Welcome to this Business Excellence Article. There have been some severe issues with cars that do not work as expected. They have even caused severe injuries and death. A couple of years back Toyota had problems with the accelerator in a couple of their models. It made the cars accelerate uncontrollably and caused accidents. At […]

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SK-751 is going down!

On December 27th 1991, the Scandinavian Airlines flight SK-751 took off from Arlanda airport. The plane was a MD81 with the engines at the rear, close to the fuselage. Shortly after the take off the pilots found themselves in big trouble. Ice from the wings broke off and flew into the engines, which after a […]

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“The leaders do not understand what is needed”

Welcome to this edition of the Business Excellence Article. Spring is here and as the sun is shining and the warmth returns, new ideas are flourishing as well. I often meet employees who say that the leaders of the organization “do not understand anything” about what is needed for the business and what improvements  need […]

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Every Force Has an Equal and Opposite Reaction

The winter Olympics is over and many athletes have achieved amazing results. In the world of sport it is natural to measure the accomplishment. Sometimes the measurement is in time, other times it is in the number of goals or points scored. The way that the sport is measured is also the basis for how […]

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You Can Only Go so Far Without a Plan!

Welcome to this Business Excellence Article. I observe many organizations that start their improvement work without a thorough plan. They start with a fuzzy decision about “making some improvements”, but they do not follow it up by creating the right conditions for the work to be successful. Therefore the  person who takes on the responsibility […]

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Development Does Not Come Out of Nothing!

Welcome to the second Business Excellence Article of 2014. This one was written in a Budo dojo and the inspiration comes from my experience of Jujutsu and other Budo disciplines. In the dojo belts are worn to show the level of development that has been achieved. It is a clear symbol of how far you […]

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How Santa Improved his Organization

In this Business Excellence Article I have decided to tell you the story about when I was involved in helping Santa and his Christmas Organization to perform better. It is not every day that you have a personal visit from an old elf asking you very politely to come to a meeting with Santa at […]

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The Top-Boss Earns More in One Month than Others Do in a Lifetime!

I received a tip off about an article discussing a suggestion for the legislation of salaries in Switzerland. As you may know there is a special rule in Switzerland whereby the citizens can call for a referendum, if 100.000 of them sign a petition. In this case it is a suggestion to limit the differential […]

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Is your Organization Like a Group of Monkeys?

Some years ago there was a study which investigated a groups’ impact on the  behaviour of individuals within a specific group. A group of monkeys were housed in a large cage. In this cage the investigating scientists hung a large quantity of bananas. A surveillance camera was installed to capture the moment when a monkey […]

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