BPM is both a philosophy and an IT approach.
For all of you that want to learn about the thinking of processes in your business, and those of you who want to understand the next generation of IT systems, this is your book.
If you are working with implementing a new operational system into the business, then you should first read this book.
The power of using the next generation of IT systems in your business, will give you information about your business that you have never seen before. There is a lot of information from the existing operational systems, but they cannot control, or show the result of, the whole process flow. That is because they usually only cover a part of the process.
The first two thirds of the book is readable to all who have an interest in finding out more about BPM. The last third of the book is more for those of you who work with implementing your processes and need knowledge about this.
Matts helps Business Analysts, especially those who work in government administration, to design efficient and high quality business processes for their clients so they are able to deliver value in a sustainable and transparent manner. With over 20 years of advanced business process design in both IT and government, he can show you a simple ‘Business Excellence’ formula which dramatically reduces the time required to design a process as well as ensures it is created in a way which is optimized for the people who actually do the work. The health of the business and the people working in it is always at the forefront of how I help business analysts design their processes. ➔➔If you are a business analyst who wants to ensure you deliver the best possible outcome for their clients (especially if your current project is not running perfectly according to plan!) then Matts can help you.